Job title: Logistics Transport Admin Assistant
Company: Newstaff Employment Services
Job description: Job Description
Job Title:
Logistics & Transport Admin Assistant.
Department:
Logistics/Transport.
Location:
St Albans
Hours:
37.5 per week, sometime between the hours of 9am and 6pm Monday to Friday.
Reports to:
Logistics/Transport Manager.
Direct Reports:
N/A
Job Purpose:
To carry out various administrative duties within Logistics, as instructed by the Manager or Section Head staff members.
Role Accountabilities and Main Duties:
- Manage large amounts of incoming calls and emails.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Organise servicing and maintenance of vehicles.
- Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
- Route vehicles in a cost efficient manner.
- Liaise with customer and internal team with regards to deliveries and collections.
- Acquire vehicle registrations and transportation permits when needed.
- Acquire customs documentation when required.
- Process paperwork in an accurate and timely manner.
- Ensure that all work areas are kept clean and tidy.
- Un-load, sort, stock, and package orders.
- Stock-take, order and manage inventory.
- Prepare deliveries for dispatch.
- Inspect goods and products received for breakages or damages.
- Communicate effectively within the work place.
- Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
- Perform any other duties as requested by the Management team which are deemed reasonable and within capability.
Health & Safety:
- Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
- Take responsibility for own Health & Safety whilst working within the sample preparation department.
- Report any bad practises that you may witness to the Site Manager or Quality Manager.
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.
Person Specification
Essential:
- Good telephone manner.
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Efficient and able to work to deadlines.
- Close attention to detail
Expected salary: £50 – 11 per hour
Location: St Albans
Job date: Fri, 24 Jun 2022 22:20:12 GMT
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