Job Vacancy Guest Services Host ABM Facility Services UK


Job title: Guest Services Host

Company: ABM Facility Services UK

Job description: Location:

London Designer Outlet

Salary:

£10.78/hour (opportunity for OT)

Hours:

16 hours per week over 5 days, including bank holidays and

weekends

The role

We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.

Duties and Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
  • Upsell LDO gift card to our guests visiting the center
  • Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
  • Answer incoming calls and provide appropriate information.
  • Responsible for cash float
  • Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
  • Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
  • Maintain personal hygiene standards all times
  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
  • Maintain professional grooming standards.
  • Ensure KPI’s are delivered and met.
  • Adhering to data protection protocols GDPR

Requirements

  • Previous experience in a customer-facing role
  • Excellent customer service skills and is passionate about exceeding guest expectations
  • Able to work in a fast-paced working environment and remain calm under pressure
  • Must be able to work shifts at any time of the day, including weekends, event days and bank holidays
  • Have good telephone manner
  • Be able to demonstrate experience in complaint handling
  • Possess a good command of English and has excellent communication skills (written and verbal)
  • Comfortable with change and ability to embrace new ways of working
  • Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive”

Expected salary: £10.78 per hour

Location: Wembley, Greater London

Job date: Sat, 18 Jun 2022 22:42:19 GMT

Apply for the job now!


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