Job Vacancy Creative Services Manager Oliver Agency

Job title: Creative Services Manager

Company: Oliver Agency

Job description: Role: Creative Services Manager

Location: London


Working in partnership with our client, the Creative Services Manager will be particularly responsible for the smooth running of resource & people operations, ensuring our team are utilised correctly, have the right tools and information to complete their work, and that the account runs as time and cost efficiently as possible.


Reporting to the Operations Director, the Creative Services Manager will help drive operational planning, management and efficiency on the FORD account team at Oliver.


Resource management

  • Management of all resource requests across teams, and assign relevant resource to each request in a timely, efficient manner. Working closely with department leads to source and assign the most appropriate talent for each project and request
  • Identify and resolve any potential resource conflicts and/or escalate to SMT prior to crisis occurring
  • Forecast resource requirements for the months ahead to ensure staff is consistently utilised and projects are delivered in a cost and time-efficient manner.
  • Support with freelance management – tracking, timesheet management, contract generation & bookings when required
  • Being the in-house expert for the team and rest of the business on our skill sets and capabilities


  • Deliver against set KPIs for operational planning, development and delivery of Ford account workstreams
  • Define and continually develop all team documentation, processes & policies, and ensure all IIG related news and documentation is shared amongst teams
  • Organisation of account wide bi-weekly meetings and team events
  • Become a champion and ‘superuser’ of project (tools) Create, maintain and analyse utilisation reports support the Operations Director in financial tracking and the overall operations of the account
  • Working in a team of 2 in the Operations team, supporting a wider team of 70 staff across the Ford account


  • Experience in resource management
  • 4 years minimum relevant experience in the creative industry
  • Understanding of marketing channels, assets and workflows
  • Problem solving and attention to detail under pressure
  • Be a people focussed person
  • Excellent organisational and communication skills
  • Ability to multitask effectively and deal with constant requests and changes
  • Ideally has previous experience using MS projects or Smartsheets
  • Proficient in Excel


Lots of agencies say they’re different. OLIVER is.

OLIVER believes that agencies work better inside a brand’s organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.


We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Job Id : 3743

Expected salary:

Location: London

Job date: Fri, 24 Jun 2022 00:26:49 GMT

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